ISO/TS 16949:2009 Internal Quality Auditing

This four-day, activity-based seminar will provide participants with the skills necessary to audit a quality management system to the requirements of ISO/TS 16949:2009. The first two days of the course provide participants with the skills necessary to effectively plan and conduct process-based quality management system audits as well as how to document the results in a concise audit report. The last two-days of the course provide participants with an understanding of the automotive core tools: APQP, PFMEA, PPAP, SPC and MSA, an how to audit these activities.

Who should attend:
Internal quality auditors, audit program managers and other individuals involved in the internal auditing process.

Prerequisites:
A general understanding of the quality standard is required (ISO/TS 16949:2009 Overview).

CEU Credits: 3.2

Duration: 32 Hours (4-day course)

Course Content:

• Review of the Standard
  • What is ISO/TS 16949:2009?
  • The Eight Quality Management System Principles

• Quality System Documentation
  • Scope
  • The Quality Manual
  • Procedures
  • Work Instructions
  • Quality Records

• Introduction to Quality System Auditing
  • What is Quality?
  • What is a Quality Management System?
  • What is an Audit?
  • Why Audit?
  • How to Audit For Effectiveness

• How to Audit a Process-Based Quality System
  • The Process Model
  • What is a Process?
  • Defining a Process
  • Customer Oriented Processes
  • Requirements For Processes
  • Understanding Process Interrelationships
  • Process Maps and What to Look For
  • Process Controls
  • Process Auditing Techniques

• Effective Audit Planning
  • Defining the Audit Scope and Objectives
  • Selecting The Audit Team
  • Conducting The Document Review
  • Preparing an Audit Plan
  • Identifying and Gathering Information
  • Developing Audit Work Documents

• How to Conduct the Audit
  • The Opening and Closing Meetings
  • Effectively Communicating During the Audit
  • Collecting and Verifying Information
  • Interview Techniques
  • Identifying and Documenting Audit Nonconformances
  • Preparing Corrective Action Requests

• Audit Reporting and Corrective Action Verification
  • Writing an Audit Report
  • Verification of Corrective Actions

• Managing an Audit Program
  • Developing an Audit Schedule
  • Audit Files and Records
  • Auditor Characteristics, Requirements and Responsibilities

• Automotive Core Tools
  • PPAP
  • APQP/CP
  • FMEA
  • SPC
  • MSA

• Customer-Specific Requirements
  • Ford
  • General Motors
  • Daimler Chrysler

• ISO/TS 16949:20002 Audit Scenarios and Case Studies

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