Kepner-Tregoe: Analytical Troubleshooting

Increase the operating efficiency of your production environment by developing troubleshooting expertise. Learn to solve problems faster and avoid unnecessary fixes.

Sort, organize, and analyze large quantities of information and avoid recurring problems with this activity based seminar. More than 70% of the workshop is spent on application and case study practice. This ensures that skills are quickly transferred to the workplace. Training focuses on two principle activities—finding cause and taking action.

• Find the True Cause includes prioritizing problems, describing them in detail, and identifying and testing possible causes. Workshop participants learn to differentiate between types of problems, and ask focused, probing questions to gather pertinent information. They learn to test and confirm true cause before undertaking expensive fixes.
  
  
• Take Action focuses on selecting a fix and then thinking beyond the fix to avoid future problems. Workshop participants learn to think about goals, find smart alternatives, and balance risk before fixing a problem. Part of the ATS process is to examine other areas that could be similarly affected, plan the implementation of any actions, and prepare for the unexpected.

Who should attend:
ATS is designed to teach managers, supervisors, team leaders, line-level operators, maintenance workers, engineers, and technicians to find the cause of problems and take action to fix them. Seasoned troubleshooters can use ATS to build on their experience and add to their expertise.

Prerequisite: None

Duration: Four Days

Benefits:

• Solve problems faster and avoid unnecessary fixes
• Sort, organize, and analyze large quantities of information
• Avoid recurring problems
• Instruction uses clear, simple language
• The cost of an ATS workshop is usually returned 2-10 times, based on the value of problems solved in the first six months of ATS usage

Course Content:

• Recognize A Problem
  • List Concerns
  • Separate and Clarify
  • Set Priority
  • Plan Next Steps

• Find the True Cause
  • Describe the Problem
  • Develop Possible Causes
  • Prove the True Cause

• Questioning Skills
  • Types of Questions
  • Questioning to the Void

• More Tools and Techniques
  • Multiple Problems
  • Start-up Problems
  • Recurring Problems
  • Think Beyond the Fix

• Select A Fix
  • Consider Objectives
  • Consider Risks

• Identify Future Problems
  • Identify Potential Problems
  • Identify Likely Causes
  • Take Preventive Action

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